Freight Postal
Delivery & Pickup Service
Speaker Hospital offers delivery and pickup services for selected equipment, subject to availability and location.
Whether you need equipment delivered to your home, business or another nominated address, or require equipment to be collected, our team can discuss the available options with you.
Delivery & Pickup Enquiries
To help us determine whether we can assist and provide an accurate delivery or pickup cost, please provide the following information:
- Your full name and contact details
- Delivery or pickup address
- The equipment or products involved, including the number of items and, where possible, their size and weight
- Whether the equipment is being delivered, picked up, or both
- Preferred delivery or pickup date or timeframe
- Any relevant access information, such as stairs, lifts, difficult access or parking restrictions
- Whether assistance is available at the delivery or pickup location
For larger, heavier or multiple items, more than one person may be required to safely move the equipment. Depending on the requirements, the customer may need to assist, or arrange for another person to be available to assist, once our team has contacted them.
Once we have the relevant details, our team will assess the requirements and contact you to discuss the available options and associated costs.
Delivery & Pickup Requirements
The customer or an authorised person must be available at the nominated delivery address to receive the goods and sign for delivery. Photo identification may also be required.
Goods will not be left unattended. If no one is available to receive the delivery, our team will contact the customer to discuss alternative arrangements.
For equipment being picked up, the customer must ensure the goods are ready and accessible at the agreed pickup time. Photo identification or a signature may be required to confirm the collection.
Delivery & Pickup Only
Our delivery and pickup service is strictly for the transport of equipment from one location to another.
Speaker Hospital staff will not disconnect, uninstall, dismantle, install, connect or set up equipment as part of this service. Any electrical, audio, speaker or other wiring must be disconnected and ready for collection before our staff arrive.
Similarly, upon delivery, our staff will place the equipment at the agreed accessible location, but will not connect, install, wire or set up the equipment.
Customers are responsible for ensuring the equipment is ready for pickup and that the delivery location is suitable and accessible.
For larger, heavier or multiple items, more than one person may be required to safely move the equipment. Depending on the requirements, the customer may need to assist, or arrange for another person to be available to assist, once our team has contacted them.
Delivery & Pickup Fees
Delivery and pickup fees vary depending on factors such as the distance, location, size and weight of the equipment, number of items, access requirements and whether additional assistance is required.
A delivery or pickup fee will be confirmed once the requirements have been assessed.
Please contact Speaker Hospital to discuss your delivery or pickup requirements.
If all that you require is re-edging of your woofers and you are confident about removing and replacing them, then you don’t need to send your speaker cabinets. Each speaker should travel in a separate box. Make sure that the box is strong enough for the job. It should be at least 2 inches larger than the speaker. Place a piece of cardboard over the front of each speaker and wrap in bubble wrap with 2 or 3 layers.
- Fragile & Valuable Items
- Large & Awkward Items
- However, other couriers such as Australia Post, Couriers Please, and Fastway are also recommended. Please take care when packing your speakers. If you follow the instructions, your speakers will arrive safely. Remember – bubble-wrap is best.